This refund and cancellation policy outlines how you can cancel or seek a refund for a service that you have purchased through the Platform (www.wtsai.online). WTSAI is sold as a recurring monthly or quarterly software subscription and is delivered electronically.
Subscriptions & Autopay
- Plans are billed in advance for the selected billing period (monthly or quarterly).
- Payments are collected through our payment partner using an autopay mandate that you authorise at checkout. All amounts are shown in INR and include GST.
- Your next charge date is always visible in Billing & subscription inside the app.
Cancellation
- Cancellation requests will be considered if the request is made within 3 days of the order or renewal charge. You can cancel at any time from Billing & subscription, or by writing to support@wtsai.in.
- Cancellation stops all future charges and revokes the autopay mandate. Your workspace stays active until the end of the period you have already paid for.
- Cancellations requested after a charge apply to the following billing period.
Refunds
- Subscription fees for a period that has already started are generally non-refundable, as messaging, AI generation and publishing costs are incurred immediately.
- Duplicate charges, failed activations and charges taken after a confirmed cancellation are refunded in full.
- If the Service delivered is defective or materially different from what was described, please report it to our customer service team within 3 days. The request will be reviewed and an appropriate decision taken.
- In case of any refunds approved by WTSAI, it will take 3 days for the refund to be initiated, and 5–7 business days to reach the original payment method, subject to your bank's processing time.
Returns & Exchanges
WTSAI provides digital software services only; no physical goods are sold, shipped or returned. Where an eligible request is raised within 3 days of purchase, we offer a refund or plan exchange as described above. Add-on usage that has already been consumed (messages sent, AI generations, published posts) is not eligible for return.
Service Delivery (Shipping)
As WTSAI is a digital service, there is no physical shipping. Access to your workspace is provisioned electronically, normally immediately and in any case within 3 days of successful payment. Delivery and activation of the Services are confirmed on the email ID specified at the time of registration. Any charges levied by payment partners are not refundable.
Service Credits
If a verified platform outage on our side prevents you from using WTSAI for a sustained period, we may issue pro-rated service credits toward your next invoice.
How to Request
Email support@wtsai.in from your registered address with your hospital or restaurant name and the payment reference, or call +91 81437 86031 (Monday – Friday, 9:00 – 18:00 IST). We respond to every billing request within 3 business days.