Introduction
This Privacy Policy describes how Infotech India (operating the WTSAI platform) and its affiliates (collectively “WTSAI”, “we”, “our”, “us”) collect, use, share, protect or otherwise process your information/personal data through our website www.wtsai.online (hereinafter referred to as the “Platform”). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection
We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship, and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address. Some sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information, all of the above being in accordance with applicable law(s).
Where you use WTSAI to operate your business, we also process business data you upload or generate — such as customer or patient records, WhatsApp Business Account details, messages sent through the Platform, menus, orders, campaign content and AI-generated creatives — on your behalf and under your instructions. You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information that you choose to provide on our Platform; this information is compiled and analysed on an aggregated basis.
If you receive an email or a call from a person/association claiming to be WTSAI seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
Usage
We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt out of such uses. We use your personal data to deliver and support the Services; enhance customer experience; resolve disputes; troubleshoot problems; inform you about offers, products, services and updates; customise your experience; detect and protect against error, fraud and other criminal activity; enforce our terms and conditions; conduct research, analysis and surveys; and as otherwise described to you at the time of collection of information. You understand that your access to these products/services may be affected in the event permission is not provided to us.
Sharing
We may share your personal data internally within our group entities and affiliates to provide you access to the services and products offered by them. We may disclose personal data to third parties such as business partners and third-party service providers, including payment gateways, messaging providers (Meta/WhatsApp Business Platform), cloud hosting providers and AI providers (such as Google and OpenAI). These disclosures may be required for us to provide you access to our services, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, and to prevent, detect, mitigate and investigate fraudulent or illegal activities related to our services.
We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law, or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders or other legal process; to enforce our Terms of Use or Privacy Policy; to respond to claims that any content violates the rights of a third party; or to protect the rights, property or personal safety of our users or the general public. We do not sell your personal information.
Security Precautions
To protect your personal data from unauthorised access or disclosure, loss or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession, or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server. However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, users accept the security implications of data transmission over the internet, which cannot always be guaranteed as completely secure, and therefore there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.
Data Deletion and Retention
You have the option to delete your account by visiting your profile and settings on our Platform, or via our data deletion request page; this action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests. We may, in the event of any pending grievance, claims or other pending services, refuse or delay deletion of the account. Once the account is deleted, you will lose access to the account. We retain your personal data for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.
Your Rights
You may access, rectify and update your personal data directly through the functionalities provided on the Platform, and may request access, correction, deletion or export of your information by writing to us.
Consent
By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. You, while providing your personal data over the Platform, consent to us (including our affiliates, technology partners, marketing channels, business partners and other third parties) contacting you through SMS, instant messaging apps, call and/or email for the purposes specified in this Privacy Policy. You have the option to withdraw your consent by writing to the Grievance Officer at the contact information provided below, mentioning “Withdrawal of consent for processing personal data” in the subject line. We may verify such requests before acting on them. Your withdrawal of consent will not be retrospective. In the event you withdraw consent, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.
Changes to this Privacy Policy
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert/notify you about significant changes to the Privacy Policy in the manner as may be required under applicable laws.
Grievance Officer
- Name: Grievance Officer, WTSAI
- Designation: Grievance Officer
- Company & Address: Infotech India, Vasavi MPM, 202, Ameerpet, Hyderabad, Telangana 500038, India
- Email: support@wtsai.in
- Phone: +91 81437 86031 (Monday – Friday, 9:00 – 18:00 IST)